Shipping & Returns
Shipping Policy
Refund
30-Day Satisfaction Guarantee
We want you to love your purchase. If you're not satisfied within 30 days, return the unused item for a full refund or exchange.
How to Initiate a Return:
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Contact our Customer Service within 30 days of receiving your order.
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Provide your order number and reason for the return.
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Receive a return authorization and instructions.
Conditions for Returns:
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Items must be unused and in the original packaging.
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Personalized or engraved items are non-refundable unless there's a defect.
Refund Process:
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Refunds will be processed within 5 business days upon receiving the returned item.
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Original shipping charges are non-refundable.
Damaged or Defective Items:
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If your item arrives damaged or defective, please contact us within 7 days for a replacement or refund.
Note: Customers are responsible for return shipping costs unless the item is damaged or defective.
For any questions, contact our Customer Service at Thetumblerwarehouse@gmail.com
The tumbler depot does not accept returns or exchanges for any reason, but defects and damage are covered for 14 days from delivery pending confirmation. The entire shipment (items, packaging, and labels) must be kept, and additional photos, details, or action may be required.
Thank you for choosing us!